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Security

Data security in accordance with German Data Protection Act.

Security with online payments

SEPA.net only queries your end customer’s most important information. This is stored and processed according to German data protection laws.

Safe payment by debit direct debit

You retain control. Direct debit is one of the most secure payment systems for end users. In contrast to a credit card, you as a consumer can reverse direct debits within 8 weeks.

Delete all data after the operation is completed

You retain control. Direct debit is one of the most secure payment systems for end users. In contrast to a credit card, you as a customer can reverse direct debits within 8 weeks.

Secure data transmission through 256 bit SSL encryption

Your customers’ data will always be transfered SSL-encrypted  (the address starts with https:// rather than http://). This guarantees a secure connection to SEPA.net.

Secure authorisation by Security TAN

A payment will only be executed when the customer confirms the Security TAN that we send via SMS to your mobile phone. You can be 100% sure that only you  can authorisethe payment from your account via SEPA.net.

Definition of the Fraud Management define limits for buyers

Define limits. In SEPA.net, the maximum number of purchases and the maximum purchase amount per customer within 10 or 30 days can be defined.

Lock fraudsters out via a blacklist

Unwanted customers can be locked out via a blacklist. Email addresses, telephone numbers and bank details that have been abused are added to our database and blacklisted.

Dunning system with open amounts

Payment problems are a nuisance for all webshop operators. More than a quarter of all webshop operators conduct no dunning with failed transactions, because the costs are too high, or the product value is too low. SEPA.net takes over dunning for sellers at no charge. In a dunning run, the customer receives  a further SMS with a request for payment, and will be asked to transfer the open amount. SMS messages are closer and more direct than emails. Therefore, we have a high success rate with our reminders.

Data security in accordance with German Data Protection Act

You can trust the TÜV-certified data security in our data centers in Germany. With us, your data is cancelled as securely as if it was in a safe, and is subject to German data protection – one of the strictest in the world.

Contact

Any questions? Please feel free to send us an email or call us.

Documentation

In the download area you will find the documentation and many more.

Support

Do you have technical question? Our support team is available and will answer your questions to SEPA.net

Availability

Our team is available Monday to Friday, from 8:30 to 17:00.